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Complaints

As an integral part of  our  compliance procedures and to ensure that Britannia continues to provide the highest levels of service possible, the Managers are committed to recording and dealing with any complaints promptly, impartially and in accordance with best industry practices. Should you be dissatisfied with any aspect of the service we have  provided or the way in which we have conducted our business with you then a complaint can be referred to the Tindall Riley (Britannia) Ltd. Complaints Officer :-

Simon King : Divisional Director (Underwriting)
Email: sking@triley.co.uk
Direct telephone line: +44 20 7415 2187

Alternatively, should you prefer, a complaint can be referred to the Managers though your usual business contact, in the first instance.

Information updated on 9 January 2018