CHIANG MARINE SERVICES
After being involved in Taiwan for almost 20 years, the Britannia Club set up an exclusive representation in Taiwan in 1981, when it was felt necessary to provide a dedicated claim handling service and establish closer personal working relationship with its members domiciled in or trading to this thriving economic entity.
This exclusive correspondent, M/s Chiang Marine Services (CMS), has been led by its Chairman, Capt. Mike Chiang, a prominent and most respected shipping figure in Taiwan whose connection with the Britannia Club dates back to when he worked for one of Club’s earliest members in Taiwan, China Union Lines (CUL), including 4 years serving as Master Mariner, to offer “on the spot” service to the Britannia Club and its members for more than 33 years. Mr. Kenny Chiang, Capt. Chiang’s son with ship management educational background as well as earning his EMBA degree from Taiwan National Ocean University has stepped into the role as President. Both Mike and Kenny are arbitrators of the Arbitration Association of Republic of China (Taiwan). They are supported by Ms. Euly Luo and Ms. Ruth Chen. Both of them have a legal educational background and they hold the title of Vice President. In the office there is also a team of claims executives who all have either legal or international transportation educational background in the US or UK, have varied practical experience and are fully conversant with local shipping practices. In total there are 13 members of the staff in the office, including a senior accountant, secretarial and administrative support staff, and therefore the team can provide an efficient and responsive claims handling service and allows them to respond promptly to any enquiries from the Britannia Club and its Members.
The maritime resolution services offered by CMS range extensively from liaising with the Club and its experts on casualty investigation, handling of cargo claims, personal injury, stowaways, pollution, collision, damage to FFO, to bridging dialogue between Club/Members and local authorities. Over the years the services from CMS have also expanded beyond purely claims handling and reach out to added-value services of providing logistic and local language translation assistance to the Britannia Club in organizing insurance and technical seminars in Taiwan, as well as in house claim experience sharing discussions to the Club’s local shipowner members.
CMS also maintain good working relationships with local authorities, for example it was invited to participate and speak, on behalf of the Britannia Club, at the marine pollution response seminar held by Taiwan’s environmental protection agency in 2013, and in 2014. CMS, on behalf of the International Group of P&I Clubs including the Britannia Club, had successful dialogues with Taiwan’s maritime & port authority to present IG’s position and convince the local authority in accepting the IG Club’s Certificate of Entry as evidence of carrier’s liability insurance towards third party liabilities. CMS also acts as the “eyes and ears” for the Club to monitor and report on material changes in local law that concerns shipowners’ interests in order to assist the Club and its shipowner members to provide effective voices to local authorities on maritime affairs.
With the trust from the Britannia Club and its Members built over the years, CMS is committed to meeting the requirements and expectations from the Club and Members today and into the future.
No. 51, Hengyang Road,
Telephone + 886 2 23131858
Fax + 886 2 23131358
Ms Yu-Chen Hsiao
After Hours Tel:+886 9887 18681
Ms Alyssa Liu
After Hours Tel: +886 9883 85837
Ms Ruth Chen
Mobile: +886 9885 27136
Ms Euly Luo
Mobile:+886 9886 85081
Mr Kenny Chiang
After Hours Tel: +886 2 2365 3248
Mobile: +886 9363 38646
Capt. Mike Chiang
After Hours Tel: +886 2 2368 3998
Mobile: +886 9360 91060